For years, IT departments and the users of technology have been at odds over administrative rights on their computers. Users want to be able to get their work done with as little interruption as possible—and that means occasionally being able to download or update applications. IT departments, on the other hand, have been aware that the ability to download applications is a serious vulnerability. Cyber criminals are constantly inventing new ways to trick unsuspecting users into downloading malicious software, which can have catastrophic impacts on a business.
In the minds of IT professionals, best practice has been to remove administrative privileges from users, to add a layer of supervision to what users could download. But, inevitably, this has always led to friction, as users need to contact and wait for a support technician to put in an administrative password to approve a download.
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